COVID UPDATES

CURBSIDE PICKUP & IN-STORE SHOPPING [JUNE 11, 2021]

 

 

Based on the REOPENING guidelines, we are able to allow limited in-store shopping. Curbside/contactless pickup and in-store pickup is still available. 

Curbside or In-Store Pickup - Choose the PICKUP shipping method. Once your order is ready, you will receive an email notification. You can pickup your order during operating hours. 

 


How To Curbside Pickup

1. Arrive & Park

2. Text (647) 355-0707
First & Last Name
Order Number(s)
Email

3. Receive Text Back with Bin # to Pick Up

How to In-Store Pickup

1. Arrive & Scan QR Code or click bit.ly/pandawait to join the virtual lineup

2. Choose pickup and enter the email you used to make the order and all your order numbers so we can start preparing your order while you wait.

3. Wait for us to Text you when it is your turn to enter
 
How to Shop In-Store

1. Arrive & Scan QR Code or click bit.ly/pandawait to join the virtual lineup

2. Fill out all of the questions and wait in the comfort of your vehicle

3. Wait for us to Text you when it is your turn to enter

 

FAQ


1. Do I need to have a mask?
A. All customers MUST have a mask on and worn properly before entering the store. 

2. Can I use ______ as a mask?
A. Only mask accepted are mask designed to stay on your face while covering both your mouth and nose without any additional help. If you have something that might fall off or using your T-Shirt to cover your face, you will be denied entry. 

3. Hours of Operation
Monday to Saturday 12:00pm to 7:00pm
Sunday 12:00pm to 5:00pm

PRE-ORDER POLICY CHANGE

If you place an order and it contains a Pre-Order it can only be shipped or picked up when all of the items are available. You will no longer be able to ship or pickup parts of an order. If you would like to ship or pickup some items before the Pre-Order arrives you will need to purchase those items in a separate order.

We apologize for any inconvenience this may cause and thank you for your understanding and support during these difficult times.

 

Updated June 11, 2021

Restrictions:

3 MAX - Only 3 Max in store. All customers must sign up via virtual line up to enter

REDUCED HOURS - Mon-Sat 12:00-7:00PM / Sun 12:00-5:00PM

RETAIL, BUILD & PAINT ROOM CLOSED

Service Updates:

Online Order (Shipping)- 75% All shipping orders will be fulfilled as usual but shipping times are delayed. 

Online Order (Contactless Pick Up)- 100%  No Appointment required. Please Follow Pick Up Instructions.

In Store Shopping- 25% OPEN with Limited Capacity. 3 Max In-Store.

Facebook Group

We have a Panda Hobby Facebook Group for all our fellow builders to connect. Don't be a stranger and reach out to one another. You are not alone.

We hope everyone will continue to support our small business and together we will get through this. Remember to be kind to one another.

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